European Research Institute in Service Science (ERISS)

The European Research Institute in Service Science boasts a multi-disciplinary, internationally renowned innovative research and development team that operates all across Europe.

ERISS logo

People ERISS

Members are spread in research institutes and universities all over the world.


The IMB comprises the Scientific Director and the Institute Managing Director that work closely together in managing and governing ERISS. The IMB maintains clear research directions, for ERISS projects, both strategic and operational.

Advisory Board

The ERISS Advisory Board advises the IMB in strategic issues, and is comprised of an international network of renowned researchers, policy makers and practitioners in services science.

  • Prof.dr. Chi Hung Chi, Tsinghua University;
  • Dhr. Wim Hutten, PricewaterhouseCoopers;
  • Prof.dr. Maurizio Lenzerini, Sapienza Universita di Roma;
  • Dr. Paul P. Maglio, IBM Almaden Research Center;
  • Dr. Ravi Nemana, CITRIS, University of California, Berkeley;
  • Prof.dr. Piet Ribbers, Tilburg University, Chairman of the Board;
  • Dr. James Spohrer, IBM Almaden Research Center;
  • Dr. Darrell Williamson, CSIRO ICT Centre.

Senior Staff


  • Dr. V. Andrikopoulos
  • Dr. F. Lelli
  • Dr. M. Parkin
  • Dr. O. T├╝retken
  • Dr. Y. Taher

PhD Students

  • Faiza Bukhsh MSc
  • Michele Mancioppi MSc
  • Dinh Khoa Nguyen MSc
  • Yan Wang MSc