European Research Institute in Service Science

The European Research Institute in Service Science boasts a multi-disciplinary, internationally renowned innovative research and development team that operates all across Europe.

ERISS

Evolution of Service Networks


Service value networks are complex market-facing systems that need to evolve continuously to respond to changing market conditions and generally involve economic exchange. Future service-based applications will require the capability to change dynamically the levels of quality of service they demand and to become truly responsive -- to move from reactive to predictive. The velocity of change in customer needs, market trends, compliance with regulations, policies and best practices, requires organisations to possess the ability to create unanticipated service constellations that span organizational and possibly vast geographic boundaries.

We plan to place the main thrust of our research work from inherently static business processes and relatively simple service compositions that evolve relatively slowly over time to global service networks that are complex and highly dynamic and which are actually evolving during execution to meet previously unknown requirements posed by users.