Portalhelp

Frequently Asked Questions Blackboard

General

What is Blackboard?

Blackboard is the digital learning environment with courses. A Blackboard course may exist of announcements, documents, exercises, assessments etc. It provides students, through Single Sign-On, with as many important study applications and information resources as possible.

To a certain extent Blackboard combats the lack of overview and time-consuming access. Blackboard is an integrated and personalized digital environment. It provides students, through Single Sign-On, with as many important study applications as possible like: Blackboard courses, Webmail, Lecture and Exam Schedules, Exam Registration, Study Results, Library Search engine and News.

What is the Study Guide?

The Study Guide is a web application of TiU with all study program's, courses and lecture- and exam schedules. The Study Guide is available on a public as well as on a personal level. In the Student Portal you will only find the English term, as this system is mostly in English.

The model below shows you which guides are available in Dutch and English and their corresponding abbreviations.

Portal PSG Dutch English



What is COMAP?

COMAP is a web application of TiU for registering to all kind of activities, such as an interactive lecture, working group or practical seminar. You can find access to COMAP from the My Study Facilities module on the My Study tab in Blackboard.

Login and account

How do I get access to Blackboard?

Students have direct access to Blackboard through the http://www.tilburguniversity.edu/students target page for students on the Tilburg University website. This page includes a login-button named [Log in Blackboard] to log in your personal Blackboard environment.

When you click [Log in Blackboard] you fill in your TiU-username and TiU-password. After access is granted you will be redirected to your personal tab My Study with information for your study.

Why do I get the message Invalid Credentials when I try to log in?

The message Invalid Credentials is displayed when your TiU-username and TiU-password are not recognized.

Please check your credentials again and please check on capital characters. The message does not mean that your account in Blackboard is incorrect.

Please contact the LIS Service Desk if you can't login after several attempts. Tell them that an error 'Invalid Credentials' is displayed.

How do I change my TiU-password?

You can change your TiU-password online at the self-service page.

What should I do now I forgot my TiU-password?

The LIS Service Desk is able to reset your TiU-password. You have to show an identification card, like a passport or European ID-card.

If you still can receive your TiU-email (because it's still accessible from your mail client) or you did add a second e-mail address, then it possible to reset your TiU-password at the self-service page.

Schedules

Why is the information in My Week Schedule not complete/empty?

The information in My Week Schedule comes directly from the program you have selected in the Personal Study Guide. The Personal Study Guide is an application to create your schedule electronically. If the information in My Week Schedule is not correct or empty, then you will need to change the settings in the Personal Study Guide.

  • Click [Access Personal Study Guide] from the module My Study Facilities available on the My Study tab.
  • Then select your program, subjects, optional subjects and groups. 

Please make sure you have selected a group after selecting your program and courses in the Personal Study Guide. My Week Schedule will only show information if you have checked one or more groups.

The model below shows how your Personal Study Guide feeds the Student Portal with roster data.

Portal PSG 03

How do I select multiple program's in the Personal Study Guide?

It's possible to choose only one school and one study program. If you registered for a multiple studies (at the same school or a different one(s)), please select one study program and School and select all courses from the other studies you want to follow as optional courses. Your selection is not an official registration, but only a method to get data in your schedule modules.

Groups

How do I register for a Blackboard Course Group?

  1. Click on the My Study tab, navigate to My Courses, then click on a [course name]. The course page will open on the left-hand side of the course menu.
  2. In the course menu, click on the link [Group Enroll]. If the teacher changed the standard naming, the name can differ.  An overview of all Group Sets for this course will now appear.
  3. Click on a Group Set link [Enroll for groupnaam]. If the teacher changed the standard naming, the name can differ. An overview of all groups for this Group Set will now appear.
  4. Click on the [Enroll me] button to enroll in a group. On the left-hand side under My Groups, the group will now appear.

How do I select a group in the Study Guide?

First select groups in the Personal Study Guide to feed My Week Schedule with details. If you do not select anything, no information will appear in My Week Schedule. It is important to select the correct groups to get a complete and correct overview of your schedule in Blackboard.

A group can be a an interactive lecture, or a lecture for instance. If you can select more then one group per course, then you will need to choose those groups you will attend to. A group can be a an interactive lecture, or a lecture for instance. If you can select more then one group per course, then you will need to choose those groups you will attend to. Which groups you exactly need to check depends on multiple factors. For instance the program you registered in and the interactive lectures you assigned for. Generally freshman introduction courses tell you which group you'll need to choose from. In some cases your study program and groups are already selected automatically. If you have no clue which group(s) to check, then please ask the study desk at your School.

To select groups use the following steps:

  1. Click on the link [my groups]. You are now entering the page showing an overview of all groups available for the courses you selected.
  2. Click on the My Study tab, move to My Study Facilities, then click on the link [Access Personal Study Guide]. You are now entering the main screen of the Personal Study Guide.
  3. Check the groups that you would like to follow and click on the [OK] button.
  4. Click back to the My Study tab (the Blackboard Learn browser window is still opened,  you can easily return to this tab)
  5. Look at My Week Schedule and note that the schedule details are now shown (if necessary, navigate to the next weeks)

How can I register myself in a working group/practical via COMAP?

Via COMAP you can register yourself for a group, such as a tutorial or a (computer) practical. A teacher can retrieve an overview of all students enrolled for a specific group, and is able to check e.g. the compulsory attendance requirement.

Register:

  1. Click on the My Study tab, navigate to My Study Facilities, then click on the link [COMAP]. You now enter the COMAP main screen.
  2. Click on a method to enroll in a group, for example, Course ID, Course Name, School or  your program of study that you selected in the Personal Study Guide. In this example we will use the frequently used option [Show the subject that I have selected in the Personal Study Guide]. After clicking on it, an overview of all available groups for this course will appear.
  3. Click on the link [I select subject] to select a course you would like to enroll in within a group. You now enter the page with an overview of all groups available for enrollment.
  4. Click on the link [register] to enroll in a group.  You will receive a confirmation notification that you have registered for a group.
  5. For some courses you will need to enroll in more groups. For example in a SPSS practical and Statistics tutorial.You will need to repeat the same action as described previously.

Cancel:

  1. Cancellation of your admission for a group can be done until the closing due date of the group. Assuming you are on the page with an overview of all groups you have registered for within the relevant course, click on the [Show/delete registrations] button.
  2. Click on the link [delete] to cancel admission for a group. You will now receive a confirmation notification that you are no longer registered for a group.

Blackboard courses

How do I enroll myself in the Personal Study Guide?

There are two ways to enroll yourself in a Blackboard course. If you're studying one full study year or program and you want to enroll for multiple courses at once, we advice you to enroll from the Personal Study Guide. If you only want to enroll in one or two Blackboard courses, we advice you to enroll from inside Blackboard.

  • Log in in Blackboard. You will now enter the My Study tab.
  • Click the link [Access Personal Study Guide] in the My Study Facilities module from the My Study tab. You will now enter the Personal Study Guide.
  • Click [my program] in the upper left corner. You will now enter a program selection page.
  • Select your school and your study program and click on the button [continu]

If you registered for two or more studies, please check How do I select multiple program's in the Personal Study Guide?

  • Check all courses you want to follow this year and click on the button [OK]. You now enter the Personal Study Guide's main window again.
  • Click on the link [my optional subjects] in the upper left corner, if you registered for a second study or want to follow optional courses. You will now enter an index with all courses given at Tilburg University.
  • Check all courses that you want to submit to your study program and click on the button [record selected subjects] at the end of the page. You will now enter the Personal Study Guide's main window again.
  • Click on the link [my groups]. You will now enter a page with all available groups for each course you've selected earlier.
  • Check all groups that you want to follow and click on the button [OK]. You will now enter the Personal Study Guide's main window again

To feed My Week Schedule with details first select groups in the Personal Study Guide. For more information, please check How do I select a group in the Study Guide?

  • Click the link [my Blackboard Courses]. You will now enter an overview for the courses you selected in the Personal Study Guide (PSG) and the Blackboard courses you are enrolled in the Student Portal.
  • Check all checkboxes next to the item [Enroll in Bb] for those courses you want to enroll in. You don't need to submit your choice; after checking a box, the system tries to enroll you in a Blackboard-course automatically. 

Enrollment Blackboard only by Lecturer

If a course does not contain a check-box, but only the item [Enrollment Bb only by Lecturer], then it is not possible to enroll yourself as a student in the particular course. The so called self-enrollment feature is then deliberately disabled by the instructor. Most of the time there is a logical reason for not to be able to self-enroll, but please contact the instructor if you should be able in your opinion.

How do I enroll myself in Blackboard?

There are two ways to enroll yourself in a Blackboard course. If you're studying one full study year or program and you want to enroll for multiple courses at once, we advice you to enroll from the Personal Study Guide. If you only want to enroll in one or two Blackboard courses, we advice you to enroll from inside Blackboard.

  • Log in in Blackboard. You will enter the My Study tab.
  • Click the button [Browse Course Catalog] in the Course Catalog module in the My University tab.
  • Fill the name of te course and press [Go]. You will now receive a list of all courses that match your keyword. 
You can also search on Course ID instead of Course Name. Change the pull down list option from Name to ID en fill in the Course ID en press [Go]. Secondly you can browse through the Schools hierarchy, study tracks and programs to finally find a course.
  • Click on the [Chevron icon] (double arrows) next to the Course ID en click on [Enroll]. You will now receive an overview of your enrollment which you can confirm.
  • Press the button [Submit] to confirm your enrollment. You will now receive a message Action Successful or Action Unsuccessful. Click the button [OK] to continue. You will now receive the My Study tab. You can find your course enrollment in the My Study tab in the module My Courses in the upper left corner. Please contact the LIS Service Desk if you receive the message Action Unsuccesful and you think you should be able to enroll yourself.

Why is the Enroll button missing?

Sometimes the [Chevron icon] (double arrows) is not displayed next to the Course ID. The so called self-enrollment feature is then deliberately disabled by the instructor. Most of the time there is a logical reason for not to be able to self-enroll, but please contact the instructor if you should be able in your opinion.

Why can I not find my course?

Sometime your search request will not show any results. Please search with Course ID to make sure the course does not exist. Courses are sometimes named in English and sometimes in Dutch, Schools have different procedures in this. If you sure, that you filled in the Course ID and you cannot find exactly the same Course ID, then there's also possibility that the course is not made available to students. The (existing) course is the then disabled by the IT-department of the School responsible for course management to the particular course.

How do I unenroll myself from a Blackboard course?

In the Study Guide:

When you are successfully enrolled in a Blackboard-course, then the item [Enroll in Bb] will change to three possible items:

  1.  [Bb Un-enroll]: when you uncheck you will be unenrolled from the Blackboard-course,
  2.  [Deactivate Bb]: when you uncheck your enrollment will be deactivated; that means, you still will be enrolled, but the course is not displayed anymore in the My Courses module and you will not receive information from this particular course anymore
  3. [Un-enroll impossible]: it's not possible to unenroll yourself from the course, the instructor disabled the feature.

In Blackboard:

In a Blackboard-course an Unenroll Tool is displayed under Tools if the instructor of the course did enable it. The tool is disabled in some courses to keep your enrollment.

Most courses use the deactivate item. After you have done this, you can no longer enroll for the course again. You will need to contact the instructor or LIS Servicedesk. They can then re-activate your course-membership.

On the other hand: when you unenrolled yourself by accident, no materials are lost.

Where can I find the module My Organizations?

Add the module My Organizations to a tab via the [Add Module button] in the upper left corner of a tab.

How do I adjust the display of My Course Announcements?

Announcements from instructors will be displayed in the module My Course Announcements. Using the [gear icon] in the upper right corner of the module, you can change the settings. Select Today, Last 7 Days, Last 30 Days or All to display only recent or recent and less recent announcements and click [Submit] to save your change.

How do I display all courses in My Courses?

Assuming you have enrolled in all your Blackboard-courses, you need to do the following workaround, to get all your Blackboard-courses to be displayed in the My Courses module.

  • Click on the [gear icon] in the upper right corner in the My Courses module
  • Uncheck all check-boxes in which you are enrolled and click [Submit]
  • Click again on the [gear icon] in the upper right corner in the My Courses module
  • Check all Course Names and My Announcements check-boxes and click [Submit]

If this workaround did not resolve the issue, please report back to the LIS Service Desk.

How do I update the content of a module?
Information displayed in the Student Portal mostly comes from other systems. Examples are the Webmail Notifier and My Week Schedule. If you refresh your browser window, then the most recent information will be received and displayed.

Customization

How do I change the language of Blackboard?

Some parts of Blackboard are available in English and Dutch. To change the language of the Schedule modules My Week Schedule, My Schedule Changes en My Exam Schedule you click on the [gear icon] in the upper right corner of each of these modules. A new page will open will a pull-down list where you can choose your preferred language. Click [Submit] and click [OK] to save your change.

How do I customize Tab Content?

Users can customize the colors in the body of tab.
Follow the steps below to open the Theme selection area.
  • Open the tab you want to customize.
  • Click [Personalize Page] on the upper right hand corner.

To change the appearance of the modules and background color click a theme to choose style for the tab.

How do I change the content of a module?

Users can edit, minimize, and remove modules from a tab.

  • To edit the content of a module click the [gear icon] located at the top of the module
  • To minimize the content of a module click the minus [-] button located at the top of each module. To maximize the module, you click on the plus icon [+].
  • To remove a module from the tab click the remove icon [X] located at the top of each module. The module will be removed from the tab only. When you click on [Add Module] in the upper left corner you will see that the module is still available to select

Blackboard audio/video

Why do I receive a security warning while loading video files?

Microsoft Internet Explorer will show a security warning when you load a Blackboard-page with video-files:

Do you want to view only the web page content that was delivered securely?

Click No to enable video-playback.

The security warning will be displayed since all the data traffic with Blackboard is transported through a secure connection, but the video-files are still delivered through an unsecured connection. Only in Internet Explorer there will be a security warning displayed. Other browsers like Google Chrome and Mozilla Firefox will not.

Why do I receive an error message while loading an audio-file?

When you click on an audio-file with Internet Explorer an error message can be displayed when you use Windows Media Player as the default media player:

Windows Media Player cannot connect to the server. The server name might not be correct, the server might not be available, or your proxy settings might not be correct.

Sometimes it will be preceded by the following error message too:

Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.

There are two solutions to this problem:

  • Access the Blackboard-page with a different browser like Google Chrome or Mozilla Firefox if you still want to make use of Windows Media Player as your default media player.
  • Install a different media player as your default media player like Apple Quicktime or VLC media player if you still want to use Internet Explorer to access the Blackboard-page.
The error message is displayed, because Internet Explorer starts Windows Media Player to play the file while it is still be saved locally. Saving the file locally is a requirement since Windows Media Player cannot play files through a secured connection.

The alternative browsers above will save the file locally first. The alternative media players are being able to play the file through a secured connection.

Why do I receive a message about a 'Missing Plugin'?

The browser has to have an audio/video-plugin in order to play audio/video files. If your browser does not have an audio/video-plugin, the following announcement will appear:

No plug-in available to display this content

Please select the option ' browser plugin' when installing a media player or add the desired plugin to the browser if a media player is already installed.

Help

Where can I go for additional help?

On Tilburg University you can go to the LIS Service Desk for technical support on ICT and AV and other education services.