Students

IT malfunctions and maintenance


IT malfunctions and maintenance

Server maintenance
DateTuesday 24 April between 05:00 and 07:00 hrs
Expected downtimeA couple of minutes between 05:00 - 07:00 hrs
DetailsThere will be server maintenance of the SURFnet network on Tuesday 24 April between 05:00 and 07:00 hrs. Interruptions of the university and SURFnet network may occur due to this maintenance. During these interruptions access to the internet from the TiU campus will not be possible. Moreover, off-campus access to TiU services will also be impossible. The maintenance only influences the connection between campus and off-campus. At the campus itself everything will work as usual.
Status Solved

Blackboard and Student Portal unavailable
DateFriday 20 april between 7.30 and 8.30 hrs
Expected downtimeA couple of minutes
Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 20 April between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
Status Solved

Intranet search
DateWednesday 18 April between 10:00 and 12:00 hrs
Expected downtimeTwo hours
Details Network maintenance will be carried out on Wednesday 18 April between 10:00 and 12:00 hrs. This means that the search functionality in intranet will not be available during this period. Mind, that only searching on the intranet pages will be impossible. The intranet itself will remain available, as well as the search functionality in internet and the student portal.
Status Solved

Server maintenance
DateTuesday 17 April between 05:00 and 07:00 hrs
Expected downtimeA couple of minutes between 05:00 - 07:00 hrs
DetailsThere will be server maintenance of the SURFnet network on Tuesday 17 April between 05:00 and 07:00 hrs. Interruptions of the university and SURFnet network may occur due to this maintenance. During these interruptions access to the internet from the TiU campus will not be possible. Moreover, off-campus access to TiU services will also be impossible. The maintenance only influences the connection between campus and off-campus. At the campus itself everything will work as usual.
Status Solved

Blackboard and Student Portal unavailable
DateFriday 13 april between 7.30 and 8.30 hrs
Expected downtimeA couple of minutes
Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 13 April between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
Status Solved

Blackboard and Student Portal unavailable
DateFriday 6 april between 7.30 and 8.30 hrs
Expected downtimeA couple of minutes
Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 6 April between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
Status Solved

Software upgrade TiU network
DateWednesday 4 April between 7.00 and 8.00 hrs
Expected downtimeA couple of minutes between 7.00 and 8.00 hrs
Details Due to several security vulnerabilities and bugs in the current software that functions on the routers, we recently prepared new software. To make this new software function, the routers need to be rebooted. This will involve serveral short interruptions (< 1 minute) in the availability of the network (no internet access, no telephony, no wireless connection). Also maintenance on the switches in the various computer rooms takes place. The reboots of the routers and the switches will be performed on Wednesday 4 April between 07:00 and 08:00 hrs.
Status Solved

Blackboard and Student Portal unavailable
DateFriday 23 March between 7.30 and 8.30 hrs
Expected downtimeA couple of minutes
Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 23 March between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
Status Solved

Outage in Simon building
DateFriday 9 March until Monday 12 March
Expected downtimeFrom Friday 9 March 14:00 until Monday 12 March 07:00
Details Friday 9 March at 14:00 hours the next environments will be down, due to the outage:
  • Several Microsoft test environments
  • IdM
  • Th new Business Objects environment(not active)
  • Oracle UPK on demand
  • Project Soft
  • Raisers Edge
  • Windows Update Service
  • Symantec Antivirusserver
  • Xiris
  • Biztalk production server
  • DFB Repro


  • At the end of this day, the storage S (the so-called SAN) is switched off. From Monday12 March 7:00 am, everything will be restarted. We apologize for the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable
    DateFriday 2 March between 7.30 and 8.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 2 March between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable
    DateMonday 27 February between 21.30 and 22.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Monday 27 February between 21:30 and 22.30 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable
    DateFriday 24 February between 7.30 and 8.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 24 February between 7:30 and 8.30 hrs because of maintenance. We apologizefor the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable
    DateFriday 17 February between 7.30 and 8.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 17 February between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Maintenance SAN
    DateMonday 13 February February around 08:00
    Expected downtimeApproximately 10 minutes
    DetailsMaintenance of the SAN server will take place on Monday 13 February around 08:00. Consequently Blackboard, the website and various Oracle applications will be unavailable for 10 minutes. We apologize for the inconvenience.
    Status Solved

    Monthly maintenance
    DateFriday 10 February from 13:00 - 17:00 hrs
    Expected downtimeNot applicable
    DetailsLIS Office Automation installs the monthly Microsoft patches on the Windows servers providing the public utilities. All affected end-user services have been executed twice. In spite of this double execution some short interruptions in the services may occur, because clients need to recognize that the service concerned is no longer provided by both nodes, but only by one. The following services are concerned.

    Double

    • Exchange (Mail/Calendar)
    • File services (Home-Directories/Shared directories/Profile Directories)
    • Print Services
    • SharePoint (Portal, Teamsites, Mysite)

    Single

    • Terminal services LAU delegated management
    • Vcenter (LIS OA and Unix)

    Status Solved

    Blackboard and Student Portal unavailable
    DateFriday 10 February between 7.30 and 8.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 10 February between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Problems with Blackboard
    DateMonday 6 February from 12:30 hrs
    Expected downtimeUnknown
    Details Unexpected problems with the self enrollmenttool inthe AGT (Advanced Group Tool) have occurred. Consequently there are Blackboard-wide performance problems. We are working on a solution, but this may take a while. We have decided to turn off the AGT, so all other Blackboard functions can be used. We will turn the AGT on later this day.
    Status Solved

    BSCW unavailable
    DateFriday 3 February between 07:00 and 12:00 hrs
    Expected downtimeFive hours
    Details BSCW will be unavailable for five hours on Friday 3 February between 07:00 and 12:00 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable
    DateFriday 3 February between 7:00 and 9:00 hrs
    Expected downtimeTwo hours
    Details Blackboard and the Student Portal will be unavailable for two hours on Friday 27 January between 7:00 and 9:00 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved

    Server maintenance
    DateThursday 26 January between 19:00 and 0:00 hrs
    Expected downtimeIt is possible that access will be temporarily denied between 19:00 and 0:00 hrs
    Details Maintenance of a server that verifies access to a number of internal services will take place on Thursday 26 January from 19:00 till midnight. It concerns e.g. intranet, the student portal, the study guide and other applications for which you need to login. Consequently, it is possible that access will be temporarily denied. We apologize for the inconvenience.
    Status Solved

    Blackboard and Student Portal unavailable for a few minutes
    DateFriday 13 January between 7.30 and 8.30 hrs
    Expected downtimeA couple of minutes
    Details Blackboard and the Student Portal will be unavailable for a few minutes on Friday 13 January between 7:30 and 8.30 hrs because of maintenance. We apologize for the inconvenience.
    Status Solved
    Questions and remarks can be mailed to lis-servicedesk@uvt.nl