Students

Central Complaints Desk

Complaint
The definition of a complaint is the expression of dissatisfaction, e.g. you are not satisfied with the behaviour of an individual teacher or employee or the quality of services provided.

Be aware of the distinction between an objection or appeal and a complaint:
You may submit a letter of objection or appeal if you disagree with an official decision or a response to a particular request made by an authority or body within the university. In other cases you may file a complaint.

See more information about objection procedures and appeal procedures.

Procedure
If necessary, students may consult the student counsellor for information and advice before filing a complaint.

After a complaint is submitted online Private page , it will be forwarded to the appropriate authority or individual, which, in most cases, is the director of a service or school, or the head of the Education Office.

The student filing the complaint will get a confirmation of receipt in which he or she will be informed of the authority or individual assigned to handle their case. The authority or individual will be requested to process the complaint within six weeks of receipt and to send the student a letter of response. The student counsellor will keep an eye on the procedure.

It is not possible to file a complaint anonymously. Both sides of the argument need to be heard in order to ensure that a complaint is dealt with correctly.

Specific complaints

  • Complaints about the curriculum can also be directed to the relevant program committee or faculty council. This is especially advisable in cases where you are not the only student with this particular grievance.
  • Complaints or malfunction/failure reports regarding air conditioning in buildings, blinds, cleaning services, lighting, doors, bathrooms, etc., should be submitted online to the Facility Services
  • Reports and suggestions about the library and IT facilities can be submitted online to the Library and IT Services
  • You can send your complaints about food, meals, restaurants, (opening times) coffee rooms etc. to meldpunt.rv@uvt.nl.
  • Complaints about undesirable behaviour, e.g. sexual harassment, bullying, or discrimination, you can contact one of the confidential advisors.