Studying and Student life

Frequently Asked Questions (FAQ) e-wallet


How can I top up the credit on my e-wallet?

You can top up either online or at a physical top-up station. Online top-up will be possible via myNetPay, where you can log on using your Tilburg University details. The top-up stations are at the library L 151 across from the information desk, in Restaurant building and in the hall of Montesquieu building M50.

If you find you are unable to top up the credit on your e-wallet, you should contact Xafax using the form provided for this purpose in myNetPay. You need to link your e-wallet to your Tilburg University card before you make your first payment with your e-wallet. This can be done at one of the printers or at the physical top-up point in the Library (but not at the vending machines). It only needs to be done once.

Back to top

Will I only be able to link my Tilburg University card to my e-wallet?

It will also be possible to use other cards to make payments on Tilburg University campus, as long as they have a Mifare chip with sufficient credit balance on it. Examples of such cards are the OV-chipkaart (the smart card used to pay for all forms of public transport in the Netherlands), the NS Business card issued by Dutch Railways and various library cards. All these cards can thus be used in the payment system on our campus.

Back to top

What happens to my credit balance if my Tilburg University card is lost or stolen?

Your credit balance is stored in digital form on your e-wallet, and not on your Tilburg University card itself. This means that the credit balance is linked with your personal account. If your Tilburg University card is lost or stolen, you should disconnect the card from your e-wallet as quickly as possible. Disconnecting your card is possible via your personal myNetPay account and at the student printers by choosing the option 'delete a card from your login account'. Losses incurred before you disconnect the card from your e-wallet are your own responsibility.

Back to top

Can I see what payments I have made?

You can use myNetPay, the system you use to top up your e-wallet, to view your transaction history. This allows you to see precisely how much you have paid on various occasions, when, and for what (printer usage, soft drinks, coffee, snacks etc.).

Back to top

Why has Tilburg University decided to use a closed payment system?

Dutch banks have not yet introduced a uniform payment system to replace the chipknip electronic cash system, which will be discontinued with effect from 1 January 2015. This makes it very difficult to devise an effective digital method of making small payments on campus. Students from abroad may encounter particular problems in this connection. A closed payment system, applicable only on campus, deals with this issue and is also secure.

Back to top

Is my privacy protected?

An external organization, Xafax, works together with Tilburg University to implement this closed payment system. Xafax has no access to your personal data. Only your Tilburg University username, your credit balance and the number of the pass linked to your e-wallet are known in Netpay, the system you use to manage your e-wallet. Xafax manages Netpay, but cannot access the above-mentioned data without your permission. Back to top

How secure is the new system?

Xafax, the external organization that manages Netpay, guarantees the safety of your money. The money on your e-wallet is administered by a separate organization, Stichting Derdengelden. Neither Tilburg University nor Xafax has access to your money.

Back to top

Does Tilburg University derive any profit from the new payment system?

No. The money in your e-wallet is administered by an independent foundation to which neither Tilburg University nor the external system manager (Xafax) has access. It does not yield any interest, and it is not invested. It remains your money.


Any unused balance in an e-wallet that has not been transferred before the Tilburg University account was discontinued will be donated to the Tilburg University Fund. See question two.


Back to top

What happens to the credit balance on my old chipknip electronic cash card?

The chipknip machines on our campus will remain in use till 31 December 2014. During this period, you can transfer the credit balance on your chipknip card to your bank account with the aid of these machines, so that the balance is reduced to zero by 31 December 2014. It will no longer be possible to use the chipknip machines on or after 1 January 2015.

Your bank will be able to tell you what happens to any unused balance you have not transferred by 31 December 2014.

Back to top

Are we the only educational establishment using the new system?

Zeeland University of Applied Sciences and Saxion University of Applied Sciences have already successfully introduced this system, and the University of Amsterdam and Amsterdam University of Applied Sciences intend to do the same.

Back to top

Who can deal with any queries or comments I may have about the new payment system?

If you find you are unable to top up the credit on your e-wallet, you should contact Xafax using the form provided for this purpose in myNetPay.

Back to top

Can I transfer the credit balance in my e-wallet back into my bank account?

You can transfer credit in your e-wallet back into your bank account at any moment. Given the administration costs, amounts under € 2,50 are not refundable.

If you have finished your studies or stopped working at Tilburg University, you can retransfer the amount in your e-wallet within 30 days into your bank account. Please note: 30 days after your registration or work at Tilburg University ends, your Tilburg University account expires and you will no longer be able to log onto myNetPay.

Back to top

What happens with the money that is not refundable?

It may happen that a Tilburg University account has been discontinued, but that there is a credit balance in the e-wallet. We do our best to prevent this situation by repeatedly reminding the student or employee whose account is about to expire that the credit balance in the e-wallet has to be transferred into a bank account.

If any credit is not retransferred, this money will be donated to the Tilburg University Fund. The Tilburg University Fund is an initiative to give substance to Tilburg University’s motto of Understanding Society. The University Fund builds a bridge between the university and society to support projects that are not, or not completely, funded by the government.

Back to top

What is the minimum amount that I can add to my e-wallet?

The minimum amount of credit that you can add to your e-wallet is € 5. Back to top