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dr.ir. W. van der Valk

Assistant Professor 

Tilburg School of Economics and Management
Department of Management

Expertise

My research focuses on effective governance of outsourced business-critical services, such as IT, maintenance, and various customer-facing services. Core to the notion of business-critical services is that performance failure for these services immediately affects an outsourcer?s business performance. In this context, I study the interplay between contractual and relational governance, and how this affects performance. 

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Most recent publications

Click here for the list of publications in the Research Portal

Last amended: 02 February 2017