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Your photograph W. van der Valk

Assistant Professor 

Tilburg School of Economics and Management
Department of Management


My research focuses on the purchase of business-to-business services, specifically in the context of triadic constellations between buyers, suppliers and customers. In these service triads, the services sourced usually make up a substantial part of the buyer's total offering to its customers. Furthermore, these services are directly delivered to the customer by the supplier. In case of outsourcing front-line service activities, issues arise with regard to ensuring desired behavior from suppliers. My current research projects focus on the use of Performance-Based Contracting in service triads. One specific subproject deals with the question of whether and how the use of Performance-Based Contracts affects innovation. Another project focuses on the determinants and effects of formal and relational governance in service outsourcing contexts.


Most recent publications

Click here for the list of publications in the Research Portal

Last amended: 07 June 2015