My research focuses on the purchase of business-to-business services, specifically in the context of triadic constellations between buyers, suppliers and customers. In these service triads, the services sourced usually make up a substantial part of the buyer's total offering to its customers. Furthermore, these services are directly delivered to the customer by the supplier. In case of outsourcing front-line service activities, issues arise with regard to ensuring desired behavior from suppliers. My current research projects focus on the use of Performance-Based Contracting in service triads. One specific subproject deals with the question of whether and how the use of Performance-Based Contracts affects innovation. Another project focuses on the determinants and effects of formal and relational governance in service outsourcing contexts.
Most recent publications
Grants and awards
- Inclusion in the AOM 2014 Best Paper Proceedings of a paper entitled "Fostering Incremental and Radical Innovation through Performance-Based Contracting in Inter-Organizational Relationships".
- Best paper award at the 23rd Annual IPSERA Conference, Pretoria, South Africa, April 2014 for a competitive paper entitled "Fostering Incremental and Radical Innovation through Performance-Based Contracting in Inter-Organizational Relationships".
- Qualification 'subsidiabel' (fundable) awarded for VENI proposal entitled "Managing Outsourced Service Delivery: When the Agent becomes the Bridge in an Outsourcer-Provider- Customer Triad", developed for the NWO Vernieuwingsimpuls 2011. Total budget: Euro 225.480,-
- Second round NWO Open Competitie, proposal developed with Prof.dr. E.J. Nijssen and Dr. J.J.L Schepers (Eindhoven University of Technology) entitled "Balancing customer satisfaction and innovation capacity in case of outsourcing frontline services". Total budget: Euro 200.013,-
- NRS funding for a PhD project entitled "The effect of Performance-Based Contracting on Innovation", four years fulltime, matched by the ITEM department of Eindhoven University of Technology, School of Industrial Engineering. Total budget: Euro 130.000,-
- Personal stipend from the Wallander Fund Research Program on "Strategic concerns when sourcing business services", subprogram "Dynamics of various sourcing strategies". Total budget: Euro 6.000
- Best reviewer award 2007 from the Journal of Supply Chain Management
- Highly Commended Award Winner of the 2007 Emerald/EFMD Outstanding Doctoral Research Award in the category Operations and Production Management
- Deutsche Post World Net (ProLog) Award in teh category Procurement Talent for a paper entitled "Explaining Buyer-Seller Interaction Patterns in Ongoing Service Exchange", Bonn/ Wiesbaden, 2006
- ISM Scholarship for IPSERA conference 2006, San Diego, CA (USD 750)
- Best paper award at the doctoral consortiuim of the 20th Annual IMP Conference, Copenhagen, Denmark, September 2004 (SEK 400)
- Reviewer for the Journal of Operations Management, the International Journal of Operations and Production Management, the Journal of Supply Chain Management, the Journal of Purchasing and Supply Management, Industrial Marketing Management and the Journal of Service Research.
- Executive teaching for various programs (a.o. NEVI Purchasing Executive Program).
- Scientific committee member IPSERA conference (2011- ).
- Invited speaker for a track on business services at the Production and Operations Management World Conference, Amsterdam 2012.
- Treasurer of the International Purchasing and Supply Education and Research Association (IPSERA) (2007-2012).
- Board member NEVI Kring Zuid-Nederland (2007-2009).
- Academy of Management (AOM)
- European Operations Management Association (EUROMA)
- International Purchasing and Supply Education and Research Association (IPSERA)
- Nederlandse Vereniging voor Inkoopmanagement (NEVI) (Dutch Association for Purchasing Management)
PhD in Business Administration at Erasmus Research Institute of Management, RSM Erasmus University, Rotterdam. "Buyer-Seller Interaction During Ongoing Service Exchange". Promotors: Prof.dr. J.Y.F. Wynstra (RSM Erasmus University) and Prof.dr. B. Axelsson (StockholmSchool of Economics). Defense date: 20-12-2007
MSc in Industrial Engineering and Management Science at Eindhoven University of Technology (2003)
Assistant Professor Supply Chain Management at Tilburg University
Assistant Professor Purchasing and Supply Management at Eindhoven University of Technology (2007-2012)
PhD Candidate at RSM Erasmus University (2003-2007)
Research assistant at Eindhoven University of Techology (2003)
Most recent publications
Direct and indirect funding
Performance-based contracting in service triads, September 2010-August 2014, funded by the NEVI Research Stichting.
Fang, F.Using Performance-Based Contracts to Contract Unknown Performance. CentER for Economic Research, Tilburg University; supervisors: G.C.J.M. Vos and H.A. Akkermans; co-promotor: W. van der Valk. Graduation planned in 2017.
Sumo, R.A.F. (2014). Fostering Innovation through Contracting in Inter-Organizational Relationships.Doctoral dissertation, Eindhoven University of Technology, department of Industrial Engineering and Innovation Sciences; supervisors: A.J. van Weele and G.M. Duijsters; co-promotor: W. van der Valk.
Koster, M. (2014). Essays on Sustainable Supply Management. CentER for Economic Research, Tilburg University, the Netherlands. Member of PhD thesis committee.
- Academic Director for the Master Supply Chain Management.
- Coordinator for the Minor Management (formerly Minor Organization & Strategy).
- Organizer of the Master Graduation Ceremony Master of Strategic Management, Master of Supply Chain Management, Master of International Management.
- ISCM research seminar coordinator.
Room K 1102A
PO Box 90153 5000 LE Tilburg
|Phone||+31 13 466 3132|
|Secretary||+31 13 466 3020|
Tilburg School of Economics and Management
Department of Management
On Fridays, I work from home.