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dr.ir. W. van der Valk

Assistant Professor 

Tilburg School of Economics and Management
Department of Management

Expertise

My research focuses on the purchase of business-to-business services, specifically in the context of triadic constellations between buyers, suppliers and customers. In these service triads, the services sourced usually make up a substantial part of the buyer's total offering to its customers. Furthermore, these services are directly delivered to the customer by the supplier. In case of outsourcing front-line service activities, issues arise with regard to ensuring desired behavior from suppliers. My current research projects focus on the use of Performance-Based Contracting in service triads. One specific subproject deals with the question of whether and how the use of Performance-Based Contracts affects innovation. Another project focuses on the determinants and effects of formal and relational governance in service outsourcing contexts.

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Most recent publications

Click here for the list of publications in the Research Portal

Last amended: 07 June 2015