Experts & Expertise

Search experts

Which researcher or scientist are you looking for?

Also search for support staff

Search expertise

In which field are you looking for a researcher or scientist?

Your photograph W. van der Valk

Associate Professor 

Tilburg School of Economics and Management
Department of Management


My research focuses on effective governance of outsourced business-critical services, such as IT, maintenance, and various customer-facing services. Core to the notion of business-critical services is that performance failure for these services immediately affects an outsourcer?s business performance. In this context, I study the interplay between contractual and relational governance, and how this affects performance. 


Most recent publications

Click here for the list of publications in the Research Portal

Last amended: 27 August 2018