Contacting victims and loved ones important task of mayors in a crisis

Contacting victims or loved ones is a crucial role for mayors to play in a crisis or disaster. By talking to victims, mayors can strike a balance between collective sympathization and mourning of families in private. That is one of the conclusions of research into leadership of mayors during a crisis by Wouter Jong, who will defend a PhD thesis on this subject on Thursday December 19th, 2019.