Corona

FAQ on coronavirus for students

Published: 25th February 2020 Last updated: 26th May 2020

For you as a student, the corona measures have an impact on your daily life and on the way you study and study. We want to inform you as clearly as possible about the measures and developments. We do this by working out Frequently Asked Questions for you. These questions and answers are regularly updated. Do you have a question that is not listed here? Please let us know.

Frequently Asked Questions

We have set up questions and answers about the coronavirus. The  questions and answers will be updated regularly.

(Mental) health

The current situation demands a lot from me as a student. How do I stay physically and mentally healthy?
Can I make appointments with student counselors?
I have no registration with a general practitioner. Where can I find one? 
I’m currently not insured, what can I do?
I am experiencing discriminatory behavior in connection with the coronavirus. What can I do? 
The Sports Center is partially opened. Do I get my money back?

Education

Will there still be lectures?
Can I go to campus to study?
I am an international student, when will I know if Tilburg University will be able to offer in-person education again in September 2020?
I have study delay because I missed (compulsory) lectures. What should I do?
What about the Binding Study Advice (BSA)?
My internship is due to start soon. What do I have to take into account?
Due to the corona-related measures I am delayed during my internship or my internship was cancelled. What should I do?
Where can I go with my questions about study choice and career planning and preparation?
The desk of the Student Desk is closed. How can I contact the Student Desk?
I need to print important information. Can I use a printer on campus?

Exams

How will the exams be administered this academic year?
Are there any additional examination measures?
I have study delay because I missed exams. What should I do?
I don't want to or cannot participate in an exam. How does the opt-out work?
Can I pick up my university card on campus so that I can identify myself during my exams?
Will there be exams on campus after June 15?
  • Planning exams 

How do I get information about the form of the (re)exams I will participate in?
What does my exam schedule look like?
What do I have to do to take part in the (re)exams?
What planning should I take into account when registering for (re)exams?
I have two exams on the same day. What am I supposed to do?
I'm an international student and back in my own country. In my time zone, a scheduled exam is in the late evening / night / early morning.
  • Online exams

Where can I find instructions for a specific online exam?
What is online proctoring?
What is a Code of Honor in relation to online exams?
Do special arrangements also apply for online exams?
How should I prepare for an online exam?
Can I take a mock exam?
Do I need a webcam for my online exams?
For online exams, does the rule also apply that you can start up to 30 minutes after the official start time of the exam?
I have read about receiving a follow-up call after an online exam, what does this mean?
Can I contact fellow-students directly after the exam?
Why do I have to fill out a questionnaire after my online scheduled exam?
  • Software and internet connection 

What hardware and software do I need to make an online exam?
Is Google Chrome necessary or do other browsers work as well?
What can I do myself to make my internet connection as stable as possible?
How fast does my internet connection have to be for an online exam (without proctoring)?
What happens if my internet connection is (intermittently) lost while I'm taking an online exam (without proctoring)?
What if something technically goes wrong while taking an online exam (without proctoring)?
If, for example due to technical problems, I start the exam later than the official start time, do I get extra time at the end?
The exam questions in Canvas are in another language than I expected. What can I do?
When I submitted my exam answers in Canvas, I got a white screen. Have my answers all been saved?

Graduation

I want to have a video conversation with a test subject. What support does the university offer for this?
I want to pick up my diploma, but the Student Desk is closed. What can I do?
Will my graduation ceremony go ahead as planned? 
Will the graduation session for my Master’s thesis go ahead?

Application & Admission

I want to apply for a study program at Tilburg University. By what deadline should I apply?
I am a final-year Bachelor's student and, due to the corona measures, I am not sure if I can finish this academic year successfully. Can I start my Master's program this fall? (Bachelor-before-Master rule)
I am a pre-Master’s student and, due to the corona measures, I am not sure if I can successfully complete my pre-Master’s program. Can I start my Master's program this fall?

Events

I organized an event on behalf of my study or student association. Is it allowed to go ahead?
Will scheduled information events go ahead?

Travel to / visiting / return from abroad

I'm an international student and I have questions and concerns about my stay here. Where can I go for help?
I am currently abroad. What should I do?
I am currently on exchange. What should I do?
The starting date of my spring 2020 exchange is uncertain. What can I do if this causes study delay?
I have been selected to go on exchange in 2020/2021. What implications does the coronavirus have on my prospective exchange?
Can my study trip continue?
I have been in one of the risk areas. What should I do?

Financial consequences

Tuition fees are still being collected. Do I have to continue to pay it?
I can't pay my tuition instalment. So what now?
I don't get a study grant from DUO anymore because I can't work anymore. So what now?
Can I stop my public transport card (DUO) as long as the education is online?

Contact details 

If the answer to your question is not listed in the Q&A, you can contact us in the following ways:

Mail

Phone

  • If your question concerns Tilburg University and is related to the coronavirus, you can reach us by phone on weekdays between 10:00 - 12:00  and 13:30 - 15:30 hrs. on 013 - 466 8000 (Student Desk). 
  • Are you experiencing  psychological problems as a result of the corona crisis? Please do not hesitate to anonymously call the  Tilburg University special helpline: +31 (0)6 28 771 262. The helpline is available 24/7 and is intended for all students.