FAQ on coronavirus for students

Published: 25th February 2020 Last updated: 13th August 2020

For you as a student, the corona measures have an impact on your daily life and on the way you study and study. We want to inform you as clearly as possible about the measures and developments. We do this by working out Frequently Asked Questions for you. The questions are regularly updated and complemented on the basis of the questions we receive. Do you have a question that is not listed here? Please let us know.

Frequently Asked Questions

We have set up questions and answers about the coronavirus. The  questions and answers will be updated regularly.

(Mental) health

The current situation demands a lot from me as a student. How do I stay physically and mentally healthy?
Can I make appointments with student counselors?
I have no registration with a general practitioner. Where can I find one? 
I’m currently not insured, what can I do?
I am experiencing discriminatory behavior in connection with the coronavirus. What can I do? 


Can I go to campus to study?
In what form will education take place at Tilburg University in the new academic year?
Can I start my degree program online when the circumstances prevent me from traveling to the Netherlands?
Can I follow my complete first year / complete degree online if I opt for online?
What about the Binding Study Advice (BSA)?
Where can I go with my questions about study choice and career planning and preparation?
*UPDATED, AUGUST 6* | The desk of the Student Desk is closed. How can I contact the Student Desk or submit documents?
I need to print important information. Can I use a printer on campus?
Where can I find information using Zoom safely?
*NEW, AUGUST 6* | When are the timetables for the coming academic year known?


How will the exams be administered in the new academic year?
I have study delay because I missed exams. What should I do?
I don't want to or cannot participate in an exam. How does the opt-out work?
Can I pick up my university card on campus so that I can identify myself?
  • Planning exams 

I'm too late for my exam/ resit. Can I still participate?
How do I get information about the form of the (re)exams I will participate in?
What does my exam schedule look like?
What do I have to do to take part in the (re)exams?
What planning should I take into account when registering for (re)exams?
I have two exams on the same day. What am I supposed to do?
I'm an international student and back in my own country. In my time zone, a scheduled exam is in the late evening / night / early morning.
  • Online exams

I can not login in the online exam in Canvas, what should I do?
I am registered for a course, but not for the exam. Can I still take the online exam in Canvas?
Where can I find instructions for a specific online exam?
When do I get the definitive results of my online Canvas or Testvision exam?
What is online proctoring?
What is a Code of Honor in relation to online exams?
Do special arrangements also apply for online exams?
How should I prepare for an online exam?
Can I take a mock exam?
Do I need a webcam for my online exams?
For online exams, does the rule also apply that you can start up to 30 minutes after the official start time of the exam?
I have read about receiving a follow-up call after an online exam, what does this mean?
Can I contact fellow-students directly after the exam?
Why do I have to fill out a questionnaire after my online scheduled exam?
Can I just use the TAB key during an online exam to indent text?
What are the fraud provisions regarding online exams?
  • Software and internet connection 

What hardware and software do I need to make an online exam?
Is Google Chrome necessary or do other browsers work as well?
What can I do myself to make my internet connection as stable as possible?
How fast does my internet connection have to be for an online exam (without proctoring)?
What happens if my internet connection is (intermittently) lost while I'm taking an online exam (without proctoring)?
What if something technically goes wrong while taking an online exam (without proctoring)?
If, for example due to technical problems, I start the exam later than the official start time, do I get extra time at the end?
The exam questions in Canvas are in another language than I expected. What can I do?
When I submitted my exam answers in Canvas, I got a white screen. Have my answers all been saved?


I want to have a video conversation with a test subject. What support does the university offer for this?
*UPDATED, AUGUST 7* | I want to pick up my diploma, but the Student Desk is closed. What can I do?
Will my graduation ceremony go ahead as planned? 
Will the graduation session for my Master’s thesis go ahead?

Application & Admission

I want to apply for a study program at Tilburg University. By what deadline should I apply?
*UPDATED, JULY 27* | I am a final-year Bachelor's student and, due to the corona measures, I am not sure if I can finish this academic year successfully. Can I start my Master's program this fall? (Bachelor-before-Master rule)
*UPDATED, JULY 27* | I am a pre-Master’s student and, due to the corona measures, I am not sure if I can successfully complete my pre-Master’s program. Can I start my Master's program this fall?


*UPDATED, AUGUST 12* | I am organizing an event or activity on behalf of my study, sports, or student association. Can this go ahead?
Which online orientation options do you offer for my study choice?

Travel to / visiting / return from abroad

I'm an international student and I have questions and concerns about my stay here. Where can I go for help?
*UPDATED, JULY 21* | I am currently on exchange. What should I do?
*UPDATED, JULY 21* | The starting date of my exchange was delayed due to the coronavirus. What can I do if this causes study delay?
What is the current decision by Tilburg University regarding outgoing exchanges in Fall 2020?
*NEW, JULY 21*| What is the current decision by Tilburg University regarding incoming exchanges in Fall 2020?
*UPDATED, JULY 21* | I have been selected to go on exchange in the spring semester of 2021. What implications does the coronavirus have on my prospective exchange?
Can my study trip continue?
*UPDATED, JULY 20* | I have been to a risk area. What should I do?

Practical matters on (self-)quarantine

*NEW, AUGUST 6* | Do I need to go into quarantine upon arrival in Tilburg?
*NEW, AUGUST 6* | Is my accommodation suitable for self-quarantine?
*NEW, AUGUST 6* | I need to go into quarantine, but I need to arrange several practical matters and travel to my accommodation, how do I do this?
*NEW, AUGUST 6* | If I need to stay in self-quarantine, how can I get groceries?
*NEW, AUGUST 6* | What if I get COVID-19 during the first 14 days of my stay in the Netherlands. – Are my medical costs covered?
*NEW, AUGUST 6* | What if one of my housemates needs to go into self-quarantine? Do I need to go into quarantine as well?

Financial consequences

Tuition fees are still being collected. Do I have to continue to pay it?
I cannot pay my tuition installment. So what now?
I do not get a study grant from DUO anymore because I cannot work anymore. So what now?
*UPDATED, JULY 23* | Can I stop my public transport card (DUO) as long as the education is online?
I obtain my master's degree in the period September 2020 - January 2021, am I eligible for financial compensation?

Contact details 

If the answer to your question is not listed in the Q&A, you can contact us in the following ways:



  • If your question concerns Tilburg University and is related to the coronavirus, you can reach us by phone on weekdays between 10:00 - 12:00 and 13:30 - 15:30 hrs on +31 (0)13 - 466 8000 (Student Desk). 
  • Are you experiencing  personal, mental or emotional problems as a result of the corona crisis? Please do not hesitate to anonymously call the  Tilburg University special helpline: +31 (0)6 - 28 771 262. The helpline is available 24/7 and is intended for all students.