Corona

FAQ on coronavirus for students

Published: 25th February 2020 Last updated: 22nd October 2020

For you as a student, the corona measures have an impact on your daily life and on the way you study and study. We want to inform you as clearly as possible about the measures and developments. We do this by working out Frequently Asked Questions for you. The questions are regularly updated and complemented on the basis of the questions we receive. Do you have a question that is not listed here? Please let us know.

Exams

    *UPDATED, OCTOBER 16* | What if something technical goes wrong while taking an online exam?
    *UPDATED, OCTOBER 16* | I don't want to or cannot participate in an exam (online or on campus). What regulations apply?
    *NEW, OCTOBER 16* | I have not yet received an answer to my exam regulations request via the web form. What should I do?
    *UPDATED, OCTOBER 5* | How will the upcoming exams be taken (on campus or online)? And how do I register?
    *NEW, OCTOBER 8* | Do other rules apply during the exams this semester?
    *UPDATED, OCTOBER 14* | Can I pick up my university card on campus so that I can identify myself?
    Where do I find more information about online exams?
    What is online proctoring?
    What is a Code of Honor in relation to online exams?
    Do special arrangements also apply for online exams?
    *NEW, OCTOBER 12* | At what time does the online exam take place if I am in a different time zone?
    What are the fraud provisions regarding online exams?
    *UPDATED, OCTOBER 14* | What if my exam is taken in a 'Tent on Campus'?
    *NEW, OCTOBER 16* | Why are exams scheduled on Saturdays?

    (Mental) health

    *UPDATED, OCTOBER 13* I have tested positive for corona. What should I do?
    *NEW, SEPTEMBER 4* |  A person I have been in contact with has tested positive for corona. What should I do?
    *UPDATED, OCTOBER 13* | I either have or one of my household members has (respiratory) complaints. Can I come to campus? And what should I do?
    *NEW, SEPTEMBER 4* | I am currently on campus and developing (respiratory) complaints. What should I do?
    *NEW, SEPTEMBER 8* | Where can I go as an international student in case I am sick?
    *NEW, SEPTEMBER 8* | I think I have symptoms related to COVID-19. What should I do?
    The current situation demands a lot from me as a student. How do I stay physically and mentally healthy?
    Can I make appointments with student counselors?
    *UPDATED, SEPTEMBER 28* | I am not sure whether my insurance covers the cost of a Covid-19 infection - and other health insurance questions
    I am experiencing discriminatory behavior in connection with the coronavirus. What can I do? 

    Practical matters on (self-)quarantine

    I have been to a risk area. What should I do?
    Do I need to go into quarantine upon arrival in Tilburg?
    I need to go into quarantine, but I need to arrange several practical matters and travel to my accommodation, how do I do this?
    Is my accommodation suitable for self-quarantine?
    If I need to stay in self-quarantine, how can I get groceries?
    What if I get COVID-19 during the first 10 days of my stay in the Netherlands. – Are my medical costs covered?
    What if one of my housemates needs to go into self-quarantine? Do I need to go into quarantine as well?
    *NEW, OCTOBER 2* | I live in Belgium. What do I need to take into account?

    Education

    *UPDATED, OCTOBER 14* | Can I go to campus to study?
    *UPDATED, OCTOBER 14* I Which guidelines apply if I want to study on campus?
    I want to discuss something with my teacher or I have a question for a teacher. How do I do that?
    *UPDATED, OCTOBER 16* | In what form does education take place this academic year?
    *UPDATED, OCTOBER 16* | Can I continue my degree program online when the circumstances prevent me from traveling to the Netherlands?
    *UPDATED, OCTOBER 16* | Can I follow my complete first year / complete degree online if I opt for online?
    What about the Binding Study Advice (BSA)?
    Where can I go with my questions about study choice and career planning and preparation?
    The desk of the Student Desk is closed. How can I contact the Student Desk or submit documents?
    Where can I find information using Zoom safely?

    Graduation

    I want to have a video conversation with a test subject. What support does the university offer for this?
    *UPDATED, OCTOBER 9* | I want to pick up my diploma, but the Student Desk is closed. What can I do?
    *UPDATED, OCTOBER 9* | Will my graduation ceremony go ahead as planned? 
    *UPDATED, OCTOBER 2* | Will the graduation session for my Master’s thesis go ahead?

    Application and Admission

    I am a final-year Bachelor's student and, due to the corona measures, I am not sure if I can finish this academic year successfully. Can I start my Master's program this fall? (Bachelor-before-Master rule)
    I am a pre-Master’s student and, due to the corona measures, I am not sure if I can successfully complete my pre-Master’s program. Can I start my Master's program this fall?
    Because of the corona measures, I am not sure whether I will receive my university of applied sciences diploma this academic year. Can I start my pre-Master's program this fall?
    Because of the corona measures, I am not sure whether I will obtain my university of applied sciences propaedeutic year this year. Can I start my Bachelor's program this fall?

    Exchange

    *UPDATED, OCTOBER 21* | I'm an incoming exchange student and I have questions and concerns about my stay here. Where can I go for help?
    *UPDATED, OCTOBER 21* | I am currently on exchange abroad as a Tilburg University student. What should I do?
    *UPDATED, OCTOBER 21* | My exchange abroad is delayed or shortened due to the coronavirus and there is not a suitable offer to follow classes online. What can I do if this causes study delay?
    *UPDATED, OCTOBER 21* | What is the current decision by Tilburg University regarding outgoing exchanges in Fall 2020?
    What is the current decision by Tilburg University regarding incoming exchanges in Fall 2020?
    *UPDATED, OCTOBER 21* | What is the decision of Tilburg University regarding outgoing exchanges in Spring 2021?
    *NEW, OCTOBER 21* | What is the decision of Tilburg University regarding incoming exchanges in Spring 2021?
    *UPDATED, OCTOBER 21* | I have been to a risk area. What should I do?
    *UPDATED, OCTOBER 6*| I am organizing an event or activity on behalf of my study, sports, or student association. Can this go ahead?
    Can my study trip continue?
    *UPDATED, SEPTEMBER 4* | Which orientation options do you offer for my study choice?

    Financial consequences

    Why do I have to pay so much tuition fee if most education is still online?
    I cannot pay my tuition installment. So what now?
    I do not get a study grant from DUO anymore because I cannot work anymore. So what now?
    Can I stop my public transport card (DUO) as long as the education is online?
    I obtain my master's degree in the period September 2020 - January 2021, am I eligible for financial compensation?

    Contact details 

    If the answer to your question is not listed in the Q&A, you can contact us in the following ways:

    Mail

    Phone

    • If your question concerns Tilburg University and is related to the coronavirus, you can reach us by phone on weekdays between 10:00 - 12:00 and 13:30 - 15:30 hrs on +31 (0)13 - 466 8000 (Student Desk). 
    • Are you experiencing  personal, mental or emotional problems as a result of the corona crisis? Please do not hesitate to anonymously call the  Tilburg University special helpline: +31 (0)6 - 28 771 262. The helpline is available 24/7 and is intended for all students.