Corona

FAQ on coronavirus for students

Published: 25th February 2020 Last updated: 13th April 2021

For you as a student, the corona measures have an impact on your daily life and on the way you study and study. We want to inform you as clearly as possible about the measures and developments. We do this by working out Frequently Asked Questions for you. The questions are regularly updated and complemented on the basis of the questions we receive. Do you have a question that is not listed here? Please let us know.

Exams

    Educational activities until April 20, 2021
    What if something technical goes wrong while taking an online exam?
    How will the upcoming exams be taken (on campus or online)? And how do I register?
    I don't want to or cannot participate in an exam (online or on campus). What regulations apply?
    I follow my studies entirely from abroad, can I take my exams online?
    Do other rules apply during the exams this semester?
    Can I pick up my university card on campus so that I can identify myself?
    Where do I find more information about online exams?
    What is online proctoring?
    What is a Code of Honor in relation to online exams?
    Do special arrangements also apply for online exams?
    At what time does the online exam take place if I am in a different time zone?
    What are the fraud provisions regarding online exams?
    Why are exams scheduled on Saturdays?

    (Mental) health

    I have tested positive for corona. What should I do?
    A person I have been in contact with has tested positive for corona. What should I do?
    I either have or one of my household members has (respiratory) complaints. Can I come to campus? And what should I do?
    I am currently on campus and developing (respiratory) complaints. What should I do?
    Where can I go as an international student in case I am sick?
    I think I have symptoms related to COVID-19. What should I do?
    The current situation demands a lot from me as a student. How do I stay physically and mentally healthy?
    Can I make appointments with student counselors?
    I am not sure whether my insurance covers the cost of a COVID-19 infection - and other health insurance questions
    I am experiencing discriminatory behavior in connection with the coronavirus. What can I do? 
    I need a COVID-19 test, where to go?
    As an international student, can I get a COVID-19 vaccination?

    Practical matters on (self-)quarantine

    *UPDATED, FEBRUARY 2* | I have been to a risk area. What should I do?
    *UPDATED, FEBRUARY 2* | Do I need a negative test or to go into self-quarantine upon arrival in Tilburg?
    *UPDATED, FEBRUARY 2* | I need to go into self-quarantine, but I need to arrange several practical matters and travel to my accommodation, how do I do this?
    Is my accommodation suitable for self-quarantine?
    If I need to stay in self-quarantine, how can I get groceries?
    What if I get COVID-19 during the first 10 days of my stay in the Netherlands. – Are my medical costs covered?
    What if one of my housemates needs to go into self-quarantine? Do I need to go into quarantine as well?
    *UPDATED, FEBRUARY 2* | I live in Belgium. What do I need to take into account?

    Education

    Educational activities until April 20, 2021
    Can I go to campus to study?
    Which guidelines apply if I go to campus?
    I want to discuss something with my teacher or I have a question for a teacher. How do I do that?
    *UPDATED, APRIL 8* | In what form does education take place?
    Can I continue my degree program online when the circumstances prevent me from traveling to the Netherlands?
    *UPDATED, MARCH 10* | What about the Binding Study Advice (BSA)?
    Where can I go with my questions about study choice and career planning and preparation?
    The desk of the Student Desk is closed. How can I contact the Student Desk or submit documents?
    Where can I find information using Zoom safely?

    Graduation

    I want to have a video conversation with a test subject. What support does the university offer for this?
    *UPDATED, MARCH 22* | I want to pick up my diploma, but the Student Desk is closed. What can I do?
    *NEW, MARCH 22* | I need a Statement of Graduation from the Student Desk. What can I do?
    *UPDATED, MARCH 29* | Will my graduation ceremony go ahead as planned? 
    *UPDATED, MARCH 22* | My program does not organize a graduation ceremony. How do I get my diploma?
    Will the graduation session for my Master’s thesis go ahead?

    Application and Admission

    I am a final-year Bachelor's student and, due to the corona measures, I am not sure if I can successfully complete my Bachelor's program. Can I start my Master's program? (Bachelor-before-Master rule)
    I am a pre-Master’s student and, due to the corona measures, I am not sure if I can successfully complete my pre-Master’s program. Can I start my Master's program?
    Because of the COVID-19 measures, I am not sure whether I will graduate for my university of applied sciences. Can I start my pre-Master's program?
    Because of the COVID-19 measures, I am not sure whether I will obtain my university of applied sciences propaedeutic year this year. Can I start my Bachelor's program?

    Exchange

    What is the decision of Tilburg University regarding outgoing exchanges in Spring 2021?
    What is the decision of Tilburg University regarding incoming exchanges in Spring 2021?
    What will the exchange policy of Tilburg University be for exchanges in the academic year 2021/2022?
    I am an incoming exchange student and I have questions and concerns about my stay here. Where can I go for help?
    I am going on exchange abroad as a Tilburg University student. What should I keep in mind?
    My exchange abroad is delayed or shortened due to the coronavirus and there is not a suitable offer to follow classes online. What can I do if this causes study delay?
    I have been to a risk area. What should I do?
    I am organizing an event or activity on behalf of my study, sports, or student association. Can this go ahead?
    Can my study trip continue?
    Which options do you offer to help me choose a study program?

    Financial consequences

    Why do I have to pay so much tuition fee if most education is still online?
    *UPDATED, FEBRUARY 5* | I cannot pay my tuition installment. So what now?
    I do not get a study grant from DUO anymore because I cannot work anymore. So what now?
    Can I stop my public transport card (DUO) as long as the education is online?
    Are there any financial provisions because of the COVID-19 pandemic?
    *NEW, MARCH 31* | Will the tuition fee rate be adjusted next year?

    Contact details 

    If the answer to your question is not listed in the Q&A, you can contact us in the following ways:

    Mail

    Phone

    • If your question concerns Tilburg University and is related to the coronavirus, you can reach us by phone on weekdays between 10:00 - 12:00 and 13:30 - 15:30 hrs on +31 (0)13 - 466 8000 (Student Desk). 
    • Are you experiencing  personal, mental or emotional problems as a result of the corona crisis? Please do not hesitate to anonymously call the  Tilburg University special helpline: +31 (0)6 - 28 771 262. The helpline is available 24/7 and is intended for all students.

    Take care and look out for each other

    The current corona situation demands a lot from us.
    How do I stay in touch with my study mates or my colleagues?