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Smart cities need socially smart intermediaries

Published: 26th November 2019 Last updated: 15th April 2020

Smart cities rely on the latest technologies to enhance services and transform infrastructure. However, to make technology work they also need socially ‘smart urban intermediaries’ who understand local conditions and can spark community action around specific issues. That is one of the conclusions of the international research project Smart Urban Intermediaries, led by Merlijn van Hulst of Tilburg Law School.

The ‘smart cities’ movement has emphasized the contribution that technologies can make to tackling complex problems at the interface between urban institutions and the people who live and work in cities. Policy and funding has directed attention to issues such as traffic movement, air quality, social care provision, public participation, etc. within complex systems of micro-decision making and service delivery that need smooth and speedy co-ordination of demand and response. Using online or artificial intelligence, smart city models harness the latest technological developments to integrate information across a range of sources and to mobilize big data to broker diverse interests and deliver services on the ground. This, however, is not enough to solve the major challenges facing many urban neighborhoods.

Smart Urban Intermediairies

smart urban intermediaries sign

Recent research in four northern European cities (Birmingham, Glasgow, Copenhagen and Amsterdam) has revealed the crucial role played by ‘socially smart’ individuals working to improve life for the residents of challenging, but vibrant, neighborhoods. These ‘smart urban intermediaries’ (SUIs) work with communities to devise ‘win-win’ strategies that tackle problems that both public authorities and private market forces find difficult to address.

The research team worked closely with forty individuals over nearly two years: observing their practice, exploring motivations and reflecting on some of the factors that enabled or obstructed their work. In many ways the SUIs are all different, with different motives and approaches, tailored to different times and circumstances. Nonetheless, they do have common practices and traits. The project compared experiences in similar neighborhoods and found remarkable overlaps between how the smart urban intermediaries operate and what drives their commitment to social progress.

Working across sectors

The SUIs are passionate about improving life for their neighbors and challenging social injustices. They nurture social relations and use these to bring together ideas, assets and expertise to develop projects that meet local needs and aspirations. This is possible because the smart urban intermediaries are trusted and respected. They invest time and effort in a web of connections with people who can provide advice, encouragement and practical help, often for free or very little financial cost. By working across sectors, traditional policy and institutional divisions, SUIs can be innovative, but sometimes struggle to maintain momentum because funding runs out, volunteers move on or they themselves experience ‘burn out’.

SUI taking people on a tour through his neigborhood in Copenhagen

So, how can this vital, but hidden, role of SUIs be supported? Policy-makers and funders should better recognize and respect Read the project’s recommendations here their contribution to neighborhood life. They could help to sustain the work of SUIs who are valued locally but struggle to make ends meet. And finally, they may invest in cross-sectoral initiatives that renew and align what is out there already.

Smart cities rely on the latest technologies to enhance services and transform infrastructure. They also need socially smart urban intermediaries who understand local conditions and can spark community action around specific issues. Until that connection is made, smart city strategies will have a people-shaped void at their center.

Read the project’s recommendations here

Read the project's final research report ' Socially Smart Cities'