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Increase quality of care with population management

Published: 21st June 2019 Last updated: 12th May 2020

Population management (PM), the use of data for a specific group, is increasingly being used to clarify problems in healthcare.

In population management, care focuses on the needs of a specific group of people and/or patients with a specific disorder. Data, obtained through (online) questionnaires, give a better picture of the problems within such a population.

Evaluation Triple Aim

The aim of population management is threefold (Triple Aim): 1) to improve public health, 2) to increase the quality of care, 3) to reduce growing costs. Evaluation of PM initiatives is then important to monitor progress and to steer healthcare policy in the right direction. Hendrikx analysed dozens of initiatives in the US (e.g. Minnesota Health Model), UK (e.g. National Health Service Kernow), Canada, Germany (e.g. Gesundes Kinzigtal), Spain, Italy (e.g. Veneto), New Zealand and the Netherlands (e.g. Blauwe Zorg in Limburg, Friesland Voorop, Vitaal Vechtdal). Hendrikx shows that the Triple Aim evaluations are still inadequate in these PM initiatives and that not all dimensions are being investigated.


Questionnaires (such as SF12, PAM13 and can continue to be used in their current form for measuring purposes. In order to obtain a meaningful comparison between PM initiatives, demographic, personal and lifestyle factors should be taken into account. However, these factors do not explain all the differences between initiatives. Further research is therefore needed into other factors outside the care sector (e.g. noise pollution) that can explain differences.

Health Care Map of the Netherlands

Hendrikx also analysed the data set of Zorgkaart Nederland to see if the ratings that patients give to healthcare providers (judgements about expertise, information provision, friendliness, explanation, available time, etc.) can be used to identify poorly scoring providers. Comments made by patients about their general practitioner's ratings regarding friendliness, listening or expertise provide additional insight into the perceived quality of care.

Roy Hendrikx (Maastricht, 1991) studied Health Sciences in Maastricht and obtained his master's degree in Global Health there in 2013. In 2014 he started his PhD project for Tranzo and the RIVM, promoted by Caroline Baan (Tranzo) and Prof. Dirk Ruwaard (UM).