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Professional Learning

Data Driven Customer Experience Management program

Unleash the power of data science within CX management in just five day

Starting this October the Jheronimus Academy of Data Science (JADS), in partnership with Underlined (the customer journey experts), offers you an exciting program to maximize your CX efforts through innovative uses of data science.


Is this for you? 
This program is meant for multidisciplinary duos, comprising:

  • A business professional in customer experience who wants to acquire more insights in and understanding of the opportunities offered by data science. For instance: customer experience managers, customer intelligence managers, process managers, channel managers, business consultants and similar positions.
  • As well as a data professional looking for a broader understanding of customer experience management. For instance: data analysts, data scientists, web analysts and similar positions.

On completion of the five-day program, you will:

  • Have a complete overview of CX at strategic, organizational, commercial and technological levels.
  • Be able to plot where your own organization finds itself and how, using data, the professionality and success in CX can be enhanced.
  • Have insights into the possibilities to unlock, analyze and systematically apply data sources to improve the success of CX at strategic, tactical and operational levels.
  • Be able to define and prioritize data driven CX projects or sprints.
  • Have insight in specific data science methods and techniques for the benefit of CX projects and research.

Check out the program website for more information!