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Student Support Roadmap
How can we help you?
Please indicate which situation applies to you
Health problems or special circumstances
You need help or advice because of a chronic or other illness or disability, psychological symptoms, family circumstances, informal care, or pregnancy
Dyslexia
Exam arrangements or study delay as a result of dyslexia
Administrative issues
Your Tilburg University card, tuition fee, diplomas, registration, or grades
Issues with studying
Issues involving study skills, writing skills, planning
Issues involving exams, assignments, deadlines, BSA, or other study-related matters
Exam arrangements, postponement of deadlines, extra exam opportunities, alternative assignments, postponement of BSA, dual career, flexible studying
Financial issues
Requests for student finance, delayed tuition fee payments, child benefit and orphan’s pension statements
Issues concerning enrollment
Interim enrollment, re-enrollment after a break due to illness, registering for courses/working groups
Issues concerning choice of program
Switching programs, choosing a Master’s, elective courses, or a major/minor
Questions on career preparation and what you want to do after graduation
Job market orientation, career preparation, vacancies
Issues that do not strictly relate to your studies
You have issues that are not strictly study-related, e.g., mental issues or issues in your home situation
You have a complaint about the university
You have a complaint about a procedure, e.g., during an exam, or you have been treated unfairly, or about something else that did not go well.
None of the above situations
I am dealing with other issues and none of the above descriptions apply to my situation.
Dyslexia
How can we help you?
Do you need exam arrangements due to dyslexia?
Are you at risk of falling behind in your studies due to dyslexia?
Information message
All information on special examination arrangements are available on the
website
Information message
×
If you are falling behind in your studies due to dyslexia, please contact the
dean of students
Health issues or special circumstances
There are special circumstances that may cause you to delay your studies. These include chronic or other illnesses, a handicap, psychological complaints, family circumstances, informal care or pregnancy. Who you can contact depends on different factors.
What phase of study are you in?
Bachelor
Premaster
Master
What is your nationality?
NL or EEA
?
non-EEA
Bachelor EEA
How long have you been enrolled in this Bachelor's program?
I am in my first year
I am enrolled in this program for 2 years or more
Did you receive a postponement of the binding study advice (BSA) in your first year?
Yes
No, I already have a positive BSA
Premaster NL or EEA
At which School are you doing your premaster?
TISEM
TLS, TSB, TSHD of TST
Master NL or EEA
How long have you been studying in higher education?
I am now in my fourth year of higher education
If you are doing a master of 120 EC, read 'in my fourth or fifth year'.
I have been studying for more than 4 years in higher education
If you are taking a 120 EC master's course, read 'longer than 5 years'
Our advice
Information message
Report your circumstances to a
dean of students
within two months, and in any case before July 1.
Anything that causes you to study late or could cause you to study late should be reported to a student dean in the first year, so that it can be taken into account when determining the bsa.
See study delay and bsa.
Information message
You can report your circumstances to a
dean of students
.
For what can you contact a dean of students? Discuss your situation, discuss how to limit or prevent study delay; possible right to financial support, referral to other student counselors, agencies, training or workshops. See
study delay
Information message
You can report your circumstances to a
dean of students
For what can you contact a dean of students? Discuss your situation, discuss how to limit or prevent study delay; possible right to financial support, referral to other student counselors, agencies, training or workshops. See
study delay
Information message
Report circumstances to the
education coordinator
The education coordinator will advise the exam committee of your resit options if your circumstances cause you to fail one or more courses
Information message
Report circumstances to the
education coordinator
What can you contact your education coordinator for? Discuss your study planning, questions about the schedule, courses, exam committee procedures (e.g. extra resits, postponement of deadlines)
Information message
Report your circumstances to a
dean of students
A premaster program is a bridging program and not a degree program. To retain your visa, you must complete this program within one year. There are no exceptions to this rule. See study progress monitoring
Information message
Report your circumstances to the
education coordinator
What can you contact your education coordinator for? Discuss your study planning, questions about the schedule, courses, procedures of the examination board (e.g. extra resits, postponement of deadlines). To retain your visa, you must pass 50% (30 ECTS) of your courses every year. See study progress monitoring.
Administrative issues
How can we help you?
You have not received your Tilburg University card? Or have you lost it?
Has something gone wrong or do you have questions about the payment of your tuition fee?
Has something gone wrong or do you have questions about the registration of grades or courses?
Do you need a certified copy of a list of grades or your diploma?
You do not agree with a decision by or on behalf of the Executive Boarde.g., on your enrollment or about the tuition fee
Information message
The
Student Desk
can help you with these kinds of issues
Information message
Please discuss this with a
dean of students
first. They can assess whether an exception can be made. If no solution is found, you can lodge an official objection online via
www.tilburguniversity.edu/complaint/
Issues involving studying
Issues involving study, writing, or planning skills
How can we help you?
You are unsure of the most effective ways of studying, learning, and preparing for exams
You think it is hard to write at an academic level, or to write your thesis
You have a problem with the course schedule or your own schedule
Information message
On the
Tips study skills and internet help sites webpage
, you can find an online course on study skills. If that is not a sufficient help, you can contact the
education coordinator
.
Information message
If you need help with your writing skills, you can go to the
Scriptorium
Information message
If you need help with your schedule or planning, you can contact the
education coordinator
.
TSB (Tilburg School of Social and Behavioral Sciences) students can contact their instructor/mentor. Send an e-mail to
owplanning.tsb@tilburguniversity.edu
Issues involving exams, assignments, deadlines, BSA, or other study-related matters
How can we help you?
Given your circumstances, you need tailor-made facilities to be able to take exams
You have almost completed your program and you need an extra exam opportunity
Given your circumstances, you need postponement of a deadline
Given your circumstances, you want to apply for an alternative assignment
Given your circumstances, you cannot meet the norm for the Binding Study Advice (BSA)
Please note! Reporting is required
You disagree with a decision by the Examination Board, e.g., the results of your exam or a request has been denied.
You combine your studies with a career in elite sports, an enterprise or a career as an artist (dual career)
You want to use the possibility for flexible studying
Information message
If you want an exam arrangement because of a disability (e.g., you need more time or an A3-sized exam paper because you are dyslectic) and/or a chronic or other illness, you need to
file a request
.
Information message
If you cannot meet a deadline as a result of your circumstances, you can request postponement from the
Examination Board
.
TLS and TSB students need to submit such a request to their
education coordinator
. TiSEM students must have reported their circumstances to the
dean of students
if a deadline is postponed for more than 4 weeks
Information message
If you have almost completed your program, you can submit a request for an extra exam opportunity to the
Examination Board
.
Information message
You can submit a request for an alternative assignment to the
Examination Board
.
TSB students need to submit a request to their
education coordinator
and the course coordinator.
Information message
If you have reported these circumstances to a
dean of students
in good time, the dean of students will, if necessary, advise the Examination Board on postponing the BSA. For more information, see
Binding Study Advice (BSA)
and
General obligation to report special circumstances
.
Information message
Discuss this with your teacher or the
education coordinator
. If no solution is found, please lodge an appeal online with the Examination Board via
www.tilburguniversity.edu/complaint/
Information message
To become eligible for facilities so you can combine your studies with your other career, you need a talent status. You can apply to the
Dual Career Officer
Information message
It is possible (for a selected target group and under specific conditions) to participate in the pilot on Flexible Studying. Please contact the
Flexible Studying coordinator
.
Financial issues
How can we help you?
Would you like to request a provision of DUO?
Are you having problems paying your tuition fees?
Do you think you are eligible for a tuition fees waiver?
Are you unable to pay your tuition fees in time?
Do you need a child benefit/orphan’s pension statement?
Information message
If you have student finance from DUO, you can apply for a certain provision if you are behind with your studies, see
duo.nl/particulier/study-delay/
You can only submit a request to DUO via the
dean of students
. Please remember to take the
obligation to report special circumstances
into account!
Information message
For any issues regarding the payment of your tuition fees, please contact the
Student Desk
.
Information message
Would you like to request a discount (waiver) on your tuition fees? This is only possible if you are paying the
institutional tuition fee
. For a waiver, please contact the
Admissions Officer
of the relevant School.
Information message
If you are unable to pay an installment of the tuition fees, you will receive a payment reminder and you will be given the opportunity to pay within 14 days. If you still have a problem, please contact a
dean of students
. See also ‘
Payment arrears: Failed direct debit
’ .
Information message
For child benefit/orphan’s pension statements, please contact the
Student Desk
Issues concerning enrollment
How can we help you?
Do you want to enroll although the academic year has already started (interim enrollment)?
Do you want to re-enroll after a break due to illness?
Do you want to register for a course or working group?
Information message
In case of interim enrollment, please contact the
Student Desk
. Please note that the School must give permission for this.
Information message
In case of interim enrollment, please contact the
Student Desk
. Please note that the School must give permission for this.
Information message
You can register for a course or working group in
Osiris
Issues concerning choice of program
How can we help you?
Do you want to switch to a different program?
Are you unsure what Master’s program to choose?
Do you want advice on elective courses or on what minor or major? Do you want to register for a course or working group?
Information message
Do the
Matching workshop
to begin with so you can make a responsible choice and go to as many program information activities at different institutions. For detailed information on choosing a program and on practical matters when switching programs, see ‘
Having doubts about your choice of program and/or considering a switch?
’
Information message
Do the
Choosing a Master’s workshop
and participate in
information activities
.
Information message
For advice on elective courses, a minor or a major, please contact the
education coordinator
.
Questions on career preparation and what you want to do after graduation
How can we help you?
Do you need information or do you want to prepare for your career after graduation?
Are you looking for a vacancy or an internship?
Information message
For information, workshops, and advice, please contact
Student Career Services
Information message
For vacancies and internships, go to the
Career Portal
.
Issues that do not strictly relate to your studies
How can we help you?
You are dealing with mental issues that are affecting your academic performance.
There are issues in your home situation that you find hard to deal with.
You have a conflict with someone or you are dealing with unwanted behavior, sexual harassment, bullying or discrimination.
Information message
Take a look at ‘
Study skills tips and internet help sites
’ and ‘
How do you stay mentally healthy?
’ for information and tips, take one of the
e-health modules
or contact the
student psychologist
Information message
Please contact the
social worker
, the
dean of students
, or the
student psychologist
Information message
Contact the
confidential advisors
or
social worker
. In serious situations, also report or file a police report.
Complaints
Information message
Do you have a complaint about a procedure, e.g., during an exam, or you have been treated unfairly, or about something else that did not go well? Always try to discuss it with the people involved first. If no solution is found, you can lodge an official complaint via
www.tilburguniversity.edu/complaint
.
If you have a conflict with someone or are dealing with unacceptable behavior, sexual harassment, bullying or discrimination, please contact the
Confidential Advisor
.
Other issues
Information message
We regret that we cannot immediately help you! We recommend that you contact the
Student Desk
. The people at the Student Desk can surely help you with your specific situation.
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