ERISS aims to focus on critical business process areas that span several Knowledge-Intensive Business Services within vertical industries. Some examples include member enrolment and benefits/eligibility for healthcare, service provisioning and service delivery for telecommunications and supply chain collaboration for industrial settings. The ERISS research themes have the following aim:
- Understand the life-cycle, design and evolution of service value networks
- Make service network productivity, quality, compliance, sustainability, and innovation rates more measurable and more predictable.
The core ERISS research activities are briefly described in the following: