Quality of healthcare providers and systems

Health care has become complicated

The time when health care was a matter for an individual doctor and his patient is far behind us. Health care is a complex system, with crucial roles for patients, doctors and healthcare organisations. In our workshop we focus on the processes that make this complex system work. The key question here is: how do we organise these processes in such a way that they contribute optimally to the quality of healthcare? We focus primarily on hospitals and general practitioner care.

How do network care, operational management, law/regulation and supervision contribute to the quality of this system?

Tranzo brings science and practice together in the Academic workplaces. This also applies to the academic workplace quality and organisation of GP and hospital care.

  • Prof. Robert Verheij researches quality and transparency of care from the patient's perspective
  • Prof. Roland Friele studies the influence of legislation, regulations and supervision.
  • Prof.  Esther de Vries studies the significance of network care, and the increasing data drive of organizations, for the quality and organization of care.
  • Prof. Anne Marie Weggelaar researches how innovation of top clinical care can lead to a substantial transformation of the healthcare system.
  • Prof. Bert Meijboom focuses on the contribution that Operations Management can make to healthcare.

The focus is on three specific questions

In our workplace, we focus on three specific questions.

  1. Patient care is often divided into sub-processes, each of which is provided by professionals and organisations with specific expertise. Using the knowledge from the field of Operations Management, we think about the way in which these sub-processes can be optimally attuned to each other, with room for choices and preferences of individual patients.
  2. The healthcare network around highly specialised patient groups is complex. In many cases, the problem starts with the realization of timely diagnostics. In addition, only a limited number of professionals have real expertise and limited knowledge of the clinical picture. The challenge is to use this limitation to achieve good care throughout the network.
  3. Legislation and regulations are intended to contribute to the quality of care. But this is not always the case. This certainly applies to the procedures and working methods after an incident, a complaint or a calamity. They do not fit in well with the needs of patients and professionals. The solution lies in a more open response after an undesirable event.


Knowledge exchange within Tranzo is important: - Symposia - Promotions and inaugurations