Understanding Society

Tilburg University has been a reliable provider of high-quality education and research for more than eighty years. We specialize in the social sciences and humanities and we seek to make a structural contribution to society.

Anthony Dukes

USC Marshall
Title: Exploiting Hassle Costs by Tiered Customer Complaint Management
More information about Anthony Dukes


When: 18 May 2016 13:00

Where: Koopmans building