Bio

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT. She is now the Head of Management Department together with Aswin van Oijen.

Teaching

320124 IT Governance and Strategic Sourcing

Courses

Recent publications

  1. Reversing a relationship spiral: From vicious to virtuous cycles in I…

    Akkermans, H., van Oppen, W., Vos, B., & Ou, C. (2021). Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing. Information Systems Journal, 31(2), 231-267.
  2. Digital transformation of pre-digital organizations: Responding to in…

    Struijk, M., Angelopoulos, S., & Ou, C. (Accepted/In press). Digital transformation of pre-digital organizations: Responding to institutional complexity. Paper presented at 37th EGOS Colloquium, Amsterdam, Netherlands.
  3. A symbolic interactionism perspective of using social media for perso…

    Chen, R., Davison, R., & Ou, C. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, [102022].
  4. Moving beyond the direct impact of using CRM systems on frontline emp…

    Chen, R., Ou, C., Wang, W., Peng, Z., & Davison, R. (2020). Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal, 30(3), 458-491.
  5. Beneficial non-compliance with inadequate information systems (ICIS)

    Davison, R., Wong, L., Ou, C., Er, M., Chen, X., & Kayser, I. (Accepted/In press). Beneficial non-compliance with inadequate information systems (ICIS). In Proceedings of the 41st International Conference on Information Systems (ICIS 2020): Making Digital Inclusive: Blending the Local and the Global Association for Information Systems.

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