prof. dr. Carol Ou

Bio

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT. She is now the Head of Management Department together with Aswin van Oijen.

Teaching

320124 IT Governance and Strategic Sourcing

Courses

• IT Governance and Strategic Sourcing
• Enterprise Governance and Digital Transformation
• Thesis Information Management
• Thesis Information Management

Recent publications

1. A symbolic interactionism perspective of using social media for perso…

   Chen, R., Davison, R., & Ou, C. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, [102022].

2. Moving beyond the direct impact of using CRM systems on frontline emp…

   Chen, R., Ou, C., Wang, W., Peng, Z., & Davison, R. (2020). Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal, 30(3), 458-491.

3. The power of computer-mediated communication theories in explaining t…

   Hendriks, F., Ou, C., K Amiri, A., & Bockting, S. (2020). The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. In Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience The Hawaii International Conference on System Sciences 2020.

4. Digital transformation and organizational networks - A multi-level ne…

   Struijk, M., Angelopoulos, S., & Ou, C. (Accepted/In press). Digital transformation and organizational networks: A multi-level network perspective. In 40th Sunbelt Conference

5. Influencing information quality: Evidence from a military organization

   Struijk, M., Angelopoulos, S., Ou, C., & Davison, R. M. (Accepted/In press). Influencing information quality: Evidence from a military organization. Paper presented at European Conference on Information Systems, Marrakech, Morocco.