prof. dr. Carol Ou

Bio

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT. She is now the Head of Management Department together with Aswin van Oijen.

Teaching

320124 IT Governance and Strategic Sourcing

Courses

• IT Governance and Strategic Sourcing
• Thesis Information Management
• Thesis Information Management

Recent publications

1. Reversing a relationship spiral: from vicious to virtuous cycles in I…

   Akkermans, H., Ou, C., Vos, B., & van Oppen, W. (2020). Reversing a relationship spiral: from vicious to virtuous cycles in IT outsourcing. Information Systems Journal.

2. A symbolic interactionism perspective of using social media for perso…

   Chen, R., Davison, R., & Ou, C. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, [102022].

3. Moving beyond the direct impact of using CRM systems on frontline emp…

   Chen, R., Ou, C., Wang, W., Peng, Z., & Davison, R. (2020). Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal, 30(3), 458-491.

4. Beneficial non-compliance with inadequate information systems (ICIS)

   Davison, R., Wong, L., Ou, C., Er, M., Chen, X., & Kayser, I. (Accepted/In press). Beneficial non-compliance with inadequate information systems (ICIS). In Proceedings of the 41st International Conference on Information Systems (ICIS 2020): Making Digital Inclusive: Blending the Local and the Global Association for Information Systems.

5. Inadequate information systems and organizational citizenship behavior

   Davison, R., Ou, C., & Ng, E. (2020). Inadequate information systems and organizational citizenship behavior. Information & Management, 57(6), [103240].