prof. dr. Carol Ou

Bio

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT. She is now the Head of Management Department together with Aswin van Oijen.

Teaching

320124 IT Governance and Strategic Sourcing

Courses

• IT Governance and Strategic Sourcing
• Enterprise Governance and Digital Transformation
• Thesis Information Management
• Thesis Information Management

Recent publications

1. A symbolic interactionism perspective of using social media for perso…

   Chen, R., Davison, R., & Ou, C. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, [102022].

2. The power of computer-mediated communication theories in explaining t…

   Hendriks, F., Ou, C., K Amiri, A., & Bockting, S. (2020). The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. In Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience Honolulu: The Hawaii International Conference on System Sciences 2020.

3. The Impact of Information Quality on Operational Performance: Evidenc…

   Struijk, M., Angelopoulos, S., Ou, C., & Davison, R. M. (2020). The Impact of Information Quality on Operational Performance: Evidence from a Military Organization.

4. Making the developing world a better place with high-impact IS resear…

   Andrade, A. D., Techatassanasoontorn, A. A., & Ou, C. (2019). Making the developing world a better place with high-impact IS research. Information Systems Journal, 29(4), 838-841.

5. Moving beyond the direct impact of using CRM systems on frontline emp…

   Chen, R., Ou, C., Wang, W., Peng, Z., & Davison, R. (2019). Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal.