We are Tilburg University

We are Tilburg University

Bio

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT. She is now the Head of Management Department together with Aswin van Oijen.

Teaching

320124 IT Governance and Strategic Sourcing

Courses

Recent publications

  1. A symbolic interactionism perspective of using social media for perso…

    Chen, R., Davison, R., & Ou, C. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, [102022].
  2. Moving beyond the direct impact of using CRM systems on frontline emp…

    Chen, R., Ou, C., Wang, W., Peng, Z., & Davison, R. (2020). Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal, 30(3), 458-491.
  3. The power of computer-mediated communication theories in explaining t…

    Hendriks, F., Ou, C., K Amiri, A., & Bockting, S. (2020). The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. In Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience The Hawaii International Conference on System Sciences 2020.
  4. Digital transformation and organizational networks - A multi-level ne…

    Struijk, M., Angelopoulos, S., & Ou, C. (Accepted/In press). Digital transformation and organizational networks: A multi-level network perspective. In 40th Sunbelt Conference
  5. Influencing information quality: Evidence from a military organization

    Struijk, M., Angelopoulos, S., Ou, C., & Davison, R. M. (Accepted/In press). Influencing information quality: Evidence from a military organization. Paper presented at European Conference on Information Systems, Marrakech, Morocco.

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