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  1. Artificial Intelligence applications to customer feedback research: R…

    Peter, L., Chakraborty, I., & Banerjee, S. (2023). Artificial Intelligence applications to customer feedback research: Review. In K. Sudhir, & O. Toubia (Eds.), Artificial Intelligence in Marketing (Vol. 20, pp. 169-190). (Review of Marketing Research; Vol. 20). Emerald Publishing.
  2. Interacting user-generated content technologies: How questions & answ…

    Banerjee, S., Dellacros, C., & Zervas, G. (2021). Interacting user-generated content technologies: How questions & answers affect consumer reviews. Journal of Marketing Research, 58(4), 742-761.
  3. A social knowledge management platform for universal primary educatio…

    Bandyopadhyay, S., Bardhan, A., Dey, P., Banerjee, S., Das, S., & Mandal, K. S. (2016). A social knowledge management platform for universal primary education online. In Harnessing Social Media as a Knowledge Management Tool (pp. 89-107). IGI Global.
  4. OwlishOracle: Architecting a social media-based e-learning platform f…

    Bandyopadhyay, S., Dey, P., Bardhan, A., Banerjee, S., & Das, S. (2015). OwlishOracle: Architecting a social media-based e-learning platform for primary education of underprivileged children by senior citizens of India. International Journal of Social Media and Interactive Learning Environments, 3(4), 322-339.
  5. A simulation model using transaction cost economics to analyze the im…

    Mukherjee, A., Banerjee, S., & Bandyopadhyay, S. (2012). A simulation model using transaction cost economics to analyze the impact of social media on online shopping. In K. Aberer, A. Flache, W. Jager, L. Liu, J. Tang, & C. Guéret (Eds.), Proceedings of the 4th International Conference on Social Informatics (SocInfo 2012) (pp. 43-53). Article Chapter 4 (Lecture Notes in Computer Science; Vol. 7710). Springer.

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