Corona

FAQ on online proctoring for students

Tilburg University has decided to use online proctoring for a limited group of examinations. We want to inform you as clearly as possible about the measures and developments on online proctoring. Check out general information and frequently asked questions below.

About online proctoring

Online proctoring is a way to remotely monitor the student's behavior and detect irregularities during the course of an exam. The purpose of online proctoring is therefore the same as the purpose of surveillance of an exam that is taken on campus: to detect irregularities and fraud. This guarantees the value of the diploma.

The university policy is that online proctoring can only be used if no alternatives are available that guarantee the value of the diploma. Furthermore, online proctoring will only be used for key courses—recognized as such by the Program Director—with knowledge-oriented exams crucial for, or close to, the moment of graduation.

Preparing for an exam with online proctoring

It is important that you complete the following steps well in advance of the exam date so that you have time to solve any problems you may encounter and you can start the exam well-prepared.

1. Register in time for the exam
2. Check if your hardware (laptop/computer) and internet connection meet the requirements
3. Install the Proctorio Extension in the Google Chrome browser
4. Disable you VPN
5. Perform the Proctorio System Diagnostic Test
6. Take a practice test
7. Prepare your workplace and yourself

Frequently Asked Questions

We have set up questions and answers about online proctored exams. The  questions and answers will be updated regularly. Directly to questions on:

Online proctoring

Why are specific courses/exams at Tilburg University proctored online while others are not?
Is there a list of proctored exams?
I do not want to or cannot participate in a proctored exam. How does the opt-out work?
Are special provisions also taken into account for online proctored exams?
How can I report disruptions or problems during my exam so that these will be taken into account by the proctors assessing the recordings of my exam?

Proctorio

Is it true that someone is constantly watching me during an online proctored exam?
Does the Proctorio software decide whether fraud has been committed?
Will the examination be aborted if Proctorio detects possible irregularities?
Have Proctorio's safety and security been investigated?
How safe is my data with Proctorio?

Privacy

Does Proctorio comply with the AVG?
What does Proctorio record during an examination?
Who can view the recordings (audio, video, and screenshots) of my exam?
What happens to the stored data after the exam with online proctoring?
Can my data be used for anything else besides online proctoring?
When is the Proctorio extension active in my Chrome browser?
Can I (temporarily) uninstall or deactivate the Proctorio extension?

Possible fraud

What does Tilburg University do with indications of irregularities found by Proctorio?
What is considered possible fraud in an exam with online proctoring?
If I look around while I am thinking, is that considered fraud?
If I think out loud, is that considered fraud?
Can I use (online) scrap paper, books, an (online) calculator, headphones or earphones during a proctored exam?
Can I go to the toilet during a proctored exam?

Room

What are the requirements for the room in which I take a proctored exam?
What if two students are sitting in the same room taking an exam?
What if two students live together and attend the same course and therefore have to take the same exam?
What if my roommate or a family member walks into the room during the exam? Does that constitute fraud?
Do I have to film the whole room where I am taking the exam?

Before the exam

How should I prepare for an online exam with online proctoring?
How can I check if the Proctorio extension in Chrome is installed properly?
When can I do the practice test in Proctorio?

During the exam

What does the desk scan at the start of the examination involve?
How do I photograph my Tilburg University Card at the beginning of the exam?
I can not login in the online proctored exam in Canvas, what should I do?
If, for example due to technical problems, I start the exam later than the official start time, will I get extra time at the end?
What if something technical goes wrong while taking an exam via online proctoring?
The exam questions in Canvas are in another language than I expected. What can I do?
How can I zoom in on the screen during a proctored exam?
When I submitted my exam answers in Canvas, I got a white screen. Have my answers all been saved?

After the exam

Why do I have to fill out a survey after my proctored exam?
Is it certain that a proctor will look at the recordings of my exam?
Do students get to know when the recordings are being viewed?
Does it take longer to grade proctored exams?

Hardware, software and internet connection

What happens if my internet connection is (intermittently) lost while I am taking a proctored exam?
Will my answers be stored if my internet connection is lost during a proctored exam?
What if I do not have the right computer or internet connection (e.g., insufficient RAM memory or no camera or microphone)?
Do Canvas and Proctorio work in all countries (e.g., China)?

FAQ coronavirus and exams

Check out general questions and answers on coronavirus and (remote) exams.