prof. dr. Carol Ou

Bio

Carol X.J. Ou is a Professor of Business Information Systems at Tilburg University. Carol's research interests now focus on digital transformation (DT), covering two streams of research. The first research stream investigates how commercial, healthcare, military, and governmental organizations are transformed by new technologies via DT strategy, leadership, organizational structural change, as well as steering and control. Her second research stream examines how electronic commerce is renovated by emerging technologies, including AI, social media, mobile apps, online marketplaces, and omnichannel. She deploys action research, case study, field survey, social network analysis, econometrics, and applied business analytics in her projects.  Her publications and editorials have appeared in MISQ, JOOM, JMIS, JAIS, ISJ, among others.

Expertise

Digital Transformation, Digital Platforms, Information Systems, Social Networks, Computer-Mediated Communications, Knowledge Management, Action Research, Applied Business Analytics 

Teaching

320093 IT Governance and Digital Transformation

320124 IT Governance and Strategic Sourcing

230428 Intervention-based Research Methods

Courses

• Intervention Based Research Methods

Collaboration

Carol has broad collaborations with governments, organizations, and companies. Recently Carol and her team obtained the DS4S research grant on "AI Deployment in Healthcare". Over the past years, she has led or participated in project grants of over €5 million. 

Highlights

Carol has been selected as the Distinguished Member - Cum Laude - of the Association for Information Systems (AIS) in 2023. She is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. Carol is also a Certified IS Auditor, and has served as the Academic Advocate at IS Audit and Control Association since 2011. She chairs or serves as a committee member in various conferences on IS and IT. 

Recent publications

1. Digital transformation in operations management: Fundamental change t…

   Angelopoulos, S., Bendoly, E., Fransoo, J. C., Hoberg, K., Ou, C., & Tenhiälä, A. (2023). Digital transformation in operations management: Fundamental change through agency reversal. Journal of Operations Management, 69(6), 876-889.

2. Facilitating interorganizational trust in strategic alliances by leve…

   Chen, R., Chen, K., & Ou, C. (2023). Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks. International Journal of Information Management, 68, Article 102521. http://10.1016/j.ijinfomgt.2022.102521

3. Instant messaging, interruptions, stress and work performance

   Hurbean, L., Wong, L., Ou, C., Davison, R., & Dospinescu, O. (2023). Instant messaging, interruptions, stress and work performance. Information Technology & People. Advance online publication.

4. Navigating digital transformation through an information quality stra…

   Struijk, M., Angelopoulos, S., Ou, C., & Davison, R. M. (2023). Navigating digital transformation through an information quality strategy: Evidence from a military organisation. Information Systems Journal, 33(4), 912-952.

5. Clues to address barriers for access to proton therapy in the Netherl…

   Thijssen, S. V., Boersma, L. J., Heising, L., Swart, R. R., Ou, C., Roumen, C., & Jacobs, M. J. G. (2023). Clues to address barriers for access to proton therapy in the Netherlands. Radiotherapy and Oncology, 178, Article 109432.