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  1. Linguistic elements of conversational human voice in online brand com…

    Liebrecht, C., Tsaousi, C., & van Hooijdonk, C. (2021). Linguistic elements of conversational human voice in online brand communication: Manipulations and perceptions. JBR: Journal of Business Research, 132, 124-135.
  2. The Relative Power of Negativity - The Influence of Language Intensit…

    Liebrecht, C., Hustinx, L., & van Mulken, M. (2019). The Relative Power of Negativity: The Influence of Language Intensity on Perceived Strength. Journal of Language and Social Psychology, 38(2), 170-193.
  3. Sorry but no sorry - The use and effects of apologies in airline webc…

    van Hooijdonk, C., & Liebrecht, C. (2021). Sorry but no sorry: The use and effects of apologies in airline webcare responses to NeWOM messages of flight passengers. Discourse, Context & Media, 40, [100442].
  4. I Need a CAVAA - How Conversational Agent Voting Advice Applications …

    Kamoen, N., & Liebrecht, C. (2022). I Need a CAVAA: How Conversational Agent Voting Advice Applications (CAVAAs) Affect Users' Political Knowledge and Tool Experience. Frontiers in Artificial Intelligence, 5.
  5. Inclusive design of a sensitive virtual assistant to support people i…

    van Heijster, H., Liebrecht, C., Bol, N., van Calis, J., van der Cruijsen, A., Dijkgraaf, M., Feitz, W., Muller, M., Tromp, E., Bevelander, K., & Antheunis, M. (2022). Inclusive design of a sensitive virtual assistant to support people in vulnerable positions in their access to care. In CONVERSATIONS 2022 : the 6th International Workshop on Chatbot Research, Applicatinos and Design (pp. 1-6) https://conversations2022.files.wordpress.com/2022/11/conversations_2022_projectpresentation_7_heijster.pdf

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