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Top publicaties

  1. Linguistic elements of conversational human voice in online brand com…

    Liebrecht, C., Tsaousi, C., & van Hooijdonk, C. (2021). Linguistic elements of conversational human voice in online brand communication: Manipulations and perceptions. JBR: Journal of Business Research, 132, 124-135.
  2. Too Informal? How a Chatbot’s Communication Style Affects Brand Attit…

    Liebrecht, C., Sander, L., & van Hooijdonk, C. M. J. (2020). Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction. Paper presented at Conversations 2020, Amsterdam, Netherlands.
  3. Stemhulp-chatbots - Politieke informatie op maat

    Kamoen, N., Liebrecht, C., Mekel, P., & van Limpt, S. (2020). Stemhulp-chatbots: Politieke informatie op maat. Tekstblad, 26(4), 12-15.
  4. The Relative Power of Negativity - The Influence of Language Intensit…

    Liebrecht, C., Hustinx, L., & van Mulken, M. (2019). The Relative Power of Negativity: The Influence of Language Intensity on Perceived Strength. Journal of Language and Social Psychology, 38(2), 170-193.
  5. Sorry but no sorry - The use and effects of apologies in airline webc…

    van Hooijdonk, C., & Liebrecht, C. (2021). Sorry but no sorry: The use and effects of apologies in airline webcare responses to NeWOM messages of flight passengers. Discourse, Context & Media, 40, [100442].

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